Luzia AI Privacy Policy

Who we are

Luzia AI operates the website at luzia-ai.net and the companion chat service presented on it. Where this policy says "we", it means Luzia AI.

Scope of this policy

This policy covers information collected through the Luzia AI website, the chat interface and any message you send us by email.

Adults only

Luzia AI is intended for people aged 18 and over. We do not knowingly collect information from anyone under that age.

Account information

If you create an account, we store the identifier you register with, such as an email address, together with the date the account was created.

Conversation content

Messages exchanged with a companion are stored so the conversation can continue where you left it. They are linked to your account and are not published anywhere.

Technical information

Like most websites, our servers record standard request data such as browser type, approximate region, referring page and time of visit.

Cookies

We use cookies to keep you signed in, remember display preferences and measure aggregate traffic. You can remove or block them in your browser settings.

Analytics

Aggregate statistics help us understand which pages are useful. These reports describe groups of visitors, not identifiable individuals.

Why we process information

We process information to run the service, keep it secure, respond to enquiries, comply with legal duties and improve what we offer.

Legal bases

Depending on your location, processing rests on performance of a contract, our legitimate interest in operating a safe service, your consent, or a legal obligation.

No sale of personal data

We do not sell personal information and we do not rent contact details to advertisers or data brokers.

Service providers

Hosting, email delivery and analytics may be handled by carefully selected providers who act only on our instructions.

International transfers

Providers may operate in other countries. Where information moves across borders, we use recognised safeguards for that transfer.

Retention

Account and conversation data is kept while your account is active. After closure it is deleted or anonymised within a reasonable period, unless the law requires otherwise.

Security measures

We use encryption in transit, access controls and regular reviews. No online service can promise perfect security, and we do not claim to.

Your access rights

You may ask for a copy of the personal information we hold about you.

Correction

If something we hold is inaccurate, you can ask us to correct it.

Deletion

You can ask us to delete your account and the information associated with it, subject to any legal retention duties.

Objection and restriction

You can object to certain processing or ask us to restrict it while a request is being reviewed.

Portability

Where applicable, you can request your information in a portable, machine-readable format.

Withdrawing consent

Where processing relies on consent, you can withdraw it at any time without affecting earlier processing.

Marketing choices

Any newsletter we send includes an unsubscribe link, and unsubscribing does not affect your account.

Automated content

Replies inside the chat are generated content from a fictional character and are not professional, medical, legal or financial advice.

Third-party links

Pages may link to sites we do not control. Their privacy practices are their own and we encourage you to read them.

Children's content

Nothing on Luzia AI is directed at children. If we learn that a minor has registered, the account is removed.

Complaints

If you believe we have handled your information badly, contact us first. You may also complain to the data protection authority in your country.

Changes to this policy

We may update this page. The revision date at the top always reflects the current version.

Contact

Questions about privacy can be sent to support@luzia-ai.net and we aim to reply within a reasonable time.